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Frequently Asked Questions
These questions might not be on everyone's FAQ list, but we've got your back in case you were curious.
An eSIM is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM card. It works by downloading a digital SIM profile to your device, which is compatible with your carrier.
To get an eSIM, you need to purchase an eSIM plan from our website. Once purchased, you will receive a QR code that you can scan with your device to activate the eSIM profile.
Yes, you can port your existing phone number to your new eSIM. Contact our customer support for assistance with the porting process.
Most modern smartphones, tablets, and smartwatches are compatible with eSIM. Please check our compatibility list on the website for more details.
To switch from a physical SIM to an eSIM, you need to order an eSIM plan from our website, receive the QR code, and follow the instructions to activate it on your device.
Yes, many devices support multiple eSIM profiles, allowing you to switch between different carriers and plans without swapping physical SIM cards.
If you experience any issues with your eSIM, please contact our customer support team for assistance. We are here to help resolve any problems you may encounter.
Yes, eSIMs are secure and offer the same level of security as physical SIM cards. They are protected by your device’s security features and are less prone to physical damage.
Our eSIM plans are non-refundable and non-exchangeable once activated. Please review the plan details carefully before making a purchase.